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HIFIS Software Helpdesk launched

We are happy to announce the launch of the HIFIS Software Helpdesk - the place where your user requests for HIFIS Software Services are handled by our distributed team. The helpdesk solution is based on the open source helpdesk/customer support system Zammad.

  • You need more support for your scientific software project?
  • You have software related questions you want answered?
  • You are looking for a specific workshop?
  • You can’t find exactly what you’re looking for?

Let us know and create a ticket in our shiny new helpdesk or send an email to hifis-help@hzdr.de, which will result in the same. Tickets aren’t sent to one individual person, but to the whole team. They are then forwarded to the most relevant expert and will stay open until they are resolved.

Do I need to create an account for the helpdesk?

No, since the helpdesk is registered within the Helmholtz Data Federation Authentication and Authorization Infrastructure (AAI) you can simply sign in using your personal access data of your home institution or even your personal GitHub account. All you have to do is to use the respective login button for the Helmholtz AAI sign-in method on the login page.